Shipping and Delivery Policy
This policy explains the terms and procedures governing the shipping and delivery of orders placed through the main website of Hashem Al Affouri Sweets, a brand of Adrenaline for Sweets and Foodstuff Manufacturing.
1. Delivery Coverage
Delivery is available only to areas where a delivery option is shown as available when placing an order through the website.
The ability to select a governorate or area as part of the address does not necessarily mean that delivery service is available to that location. Delivery availability depends on the options displayed to the customer during checkout.
Delivery availability may vary depending on the area, operational conditions, and the available delivery service provider.
2. Order Confirmation Before Shipping
An order is not considered confirmed, and shipping procedures will not begin, until the required payment has been received and verified.
Current payment methods available through the website include:
Bank transfer.
CliQ.
We may contact the customer when necessary to verify the payment or order details before starting the shipping process.
3. Estimated Delivery Time
The estimated delivery time is 48 hours from order confirmation. Hours falling on Friday are not included in this period.
This timeframe is an estimate and may be affected by the delivery area, road conditions, the delivery service provider, operational circumstances, or other circumstances beyond our reasonable control.
Where possible, we will contact the customer if we become aware of a significant delay affecting the order.
4. Shipping and Delivery Charges
The expected delivery charge is displayed to the customer when placing the order through the website.
Delivery charges are based on the area and the information available when the order is created. After reviewing the exact location or delivery requirements, the actual delivery cost may differ from the amount initially displayed.
If the delivery charge differs, we will contact the customer and inform them of the revised amount before the order is shipped.
The order will not be shipped at a different delivery charge without informing the customer.
If the customer does not agree to the revised delivery charge, the order may be cancelled before shipping, and any amount paid will be processed according to the applicable financial procedures.
5. Delivery Service Providers
The company does not use a single delivery provider for all orders.
Delivery may be carried out through Aramex or through local delivery service providers, depending on the customer's location, the nature of the order, and service availability.
Information necessary to complete delivery may be shared with the delivery provider, including the customer's name, phone number, address, location, and any other information required to complete delivery.
6. Shipment Tracking
We do not currently provide a unified shipment tracking service for all orders, and the website does not guarantee that a tracking number will be provided.
Customers may contact us to inquire about the status of an order when necessary.
7. Customer Responsibility for Delivery Information
The customer is responsible for providing complete and accurate delivery information, including:
Name.
Phone number.
Governorate and area.
Address.
Location or any additional information required to reach the delivery address.
Incorrect or incomplete information may result in delays or failure to complete delivery.
8. Failed Delivery
The phone number provided with the order must be available for contact when coordination of delivery is required.
If delivery cannot be completed because the customer's information is incorrect, the customer cannot be reached, or the order cannot be received at the specified location, delivery may need to be rearranged.
The customer is responsible for the actual additional delivery charges resulting from reshipping the order when the failed delivery is caused by incorrect customer information or the customer's inability to receive the order.
9. Order Cancellation Before Shipping
The customer may request cancellation of the order before it leaves the store and enters the shipping process.
If the cancellation is accepted before shipping begins, any amount paid will be processed according to the applicable financial procedures.
10. Order Cancellation After Leaving the Store
If the customer requests cancellation after the order has left the store and the shipping process has begun, the customer will bear the actual outbound and return shipping costs resulting from sending and returning the order.
These costs will be deducted from any amount refundable to the customer, if applicable.
These charges do not apply where the order is returned due to an error by the company or a product issue that must be handled under the Returns and Refund Policy.
11. Checking the Order Upon Delivery
Customers are advised to inspect the order upon receipt and confirm that it is in good condition and matches the order placed.
If there is any damage, shortage, error, or mismatch, the customer should notify us on the same day the order is received and provide clear photographs showing the issue to assist us in reviewing and resolving the matter.
Returns, replacements, or refunds are subject to the Returns and Refund Policy published on the website.
12. Store Pickup
The website does not currently offer an option to place an order online and collect it from a store.
Orders placed through the website for which delivery is available are fulfilled through the shipping or delivery service assigned to the order.
13. Circumstances Beyond Our Control
Shipping and delivery times may be affected by circumstances beyond our reasonable control, including weather conditions, road closures, emergencies, or disruptions affecting delivery service providers.
In such cases, we will make reasonable efforts to complete delivery and, where possible, inform the customer of any significant change affecting the order.
14. Relationship with the Sales Terms and Conditions
This policy should be read together with the Sales Terms and Conditions and the Returns and Refund Policy published on the website.
Nothing in this policy limits any rights granted to consumers under applicable law.
15. Contact Information
For inquiries regarding an order, shipment, or delivery-related issue, customers may contact us through:
Adrenaline for Sweets and Foodstuff Manufacturing
Brand: Hashem Affouri Sweets
Email: info@affourisweets.com
Phone: 0096232420150
16. Last Updated
This policy was last updated on: 17/8/2026.