This policy explains how Adrenaline for the Manufacture of Sweets and Food Products, and its brand Hashem Al Affouri Sweets, handle data exchanged when you communicate with us through WhatsApp

1. Data We May Process

When you communicate with us through WhatsApp, we may process the following data, depending on the nature of the communication:

• Name.
• Phone number.
• Order, invoice, or service-related information.
• Message status, such as sent, delivered, or read, when available.
• Any information voluntarily provided by the customer during the conversation.
• Content of messages sent and received.

2. Purposes of Using the Data

We use WhatsApp communication data for the following purposes:

• Responding to customer inquiries.
• Sending notifications related to orders, invoices, or services.
• Following up on orders, payments, or deliveries.
• Providing customer service.
• Maintaining records of communications related to business transactions.
• Organizing internal communications and improving service quality.

We do not sell customer data to any third party.

3. Systems and Technical Service Providers

Data may be processed through the following systems and services:

• WhatsApp and Meta for providing the messaging service.
• Odoo for managing customers, orders, invoices, and communication records.
• Technical service providers required to operate these systems.

These parties are used only to the extent necessary to provide the service and operate our communication channels.

4. Data Sharing

Where necessary, we may share data with:

• Company employees responsible for customer service, sales, accounting, or operations.
• Technical service providers involved in operating WhatsApp or Odoo.
• Governmental, regulatory, or legal authorities when required by applicable law or pursuant to a valid legal request.

5. Data Retention

We take appropriate measures to protect data, including restricting access to our systems to authorized employees and applying appropriate access permissions within the systems we use.

6. Data Protection

We take appropriate measures to protect data, including restricting access to our systems to authorized employees and applying appropriate access permissions within the systems we use.

However, no electronic communication method can be guaranteed to be completely secure. We therefore recommend that you do not send highly sensitive information through WhatsApp unless necessary.

7. Customer Rights

Subject to applicable laws and regulations, customers may request:

• Access to the data we hold about them.
• Correction of inaccurate data.
• Deletion of data where there is no longer a need or legal obligation to retain it.
• Opting out of non-essential messages sent through WhatsApp.

Requests may be submitted by email to: admin@affourisweets.com

8. Opting Out of WhatsApp Communications

Customers may request to stop receiving non-essential WhatsApp messages at any time by sending a message containing:

Stop WhatsApp Messages

After opting out, we may still contact you when necessary to fulfill an existing order or to comply with legal or accounting obligations.

9. Contact Information

Company Name: Adrenaline for the Manufacture of Sweets and Food Products

Email: admin@affourisweets.com​

Phone: 0096232420150

10. Last Updated

This policy was last updated on: June 19, 2026.